Lead Course Administrator
Description
We are seeking an organised, detail-oriented and proactive Lead Course Administrator with a focus on quality management to oversee the daily administrative operations of our organisation. This role involves ensuring smooth office functions and development and management of a small team of Business Administration apprentices whilst also taking responsibility for maintaining quality standards generally. The ideal candidate will have experience in office management (ideally in an education setting), quality control and a strong ability to manage multiple tasks efficiently.
Place of work: Office-based
Reports to: Head of Quality
Role-specific responsibilities
1. Office Management
- Oversee all day-to-day office operations and procedures, ensuring the office runs smoothly and efficiently.
- Manage office supplies and equipment, ensuring that the work environment remains well-organised and functional.
- Serve as the primary point of contact for internal staff regarding office-related matters.
- Organise and coordinate meetings
- Manage and support administrative staff, assigning tasks and facilitating team collaboration.
- Ensure compliance with health and safety regulations
- Adhere to policies and procedures in accordance with company standards.
2. Quality Management
- Monitor and maintain the company’s quality management systems to ensure compliance with industry and educational standards and regulations.
- Conduct regular internal audits to ensure continuous adherence to quality standards, with the support of Head of Quality.
- Coordinate training sessions on quality control and standards for staff, ensuring compliance across departments.
- Lead the resolution of any quality-related issues.
3. Communication and Co-ordination
- Foster clear communication between management and staff to ensure smooth office operations and alignment with quality objectives.
- Liaise with external clients, vendors, and partners to ensure high-quality service delivery.
- Support cross-functional teams in addressing quality concerns and improving operational efficiencies.
Person Specification
Qualifications, Training & Knowledge
Essential
Bachelor’s degree in business administration, office management, quality management, or a related field.
Desirable
- Understanding of the British education sector
Skills & Behaviours
Essential
- Strong organizational and multitasking abilities.
Ability to lead, take initiative and work without supervision
Confidence in making decisions within area of expertise
Able to work efficiently and co-operatively as part of a team
Ability to work calmly under pressure, and adapt readily to changing circumstances
Analytical mindset with a focus on process improvement and attention to detail.
Ability to communicate effectively, both verbally and in writing.
Desirable
Proficiency in office software (MS Office, Google Workspace) and familiarity with quality management systems
- Ability to analyse and solve problems
Experience
Essential
- Experience of working within an office settling
Desirable
- Experience of working in a multi-cultural setting
- Experience in quality assurance
Circumstances
- The post requires a flexible approach and willingness to carry out working hours across set teaching schedules and venues.
More Information
Contract
1.0FT Permanent – 35 hours per week
Salary
£ 24,408 per annum
