Business Administration Apprentice
Description
To support learners with enquiries, bookings, payments, transfers and activities and provide effective communications with the whole of the Education team.
Reports to: Operations & Pastoral Lead
Role-specific responsibilities
1. Communications
- Liaise with learners/ parents and respond to general enquires
- Manage cancellations and transfers Check up on payment status, and chase outstanding balances
- Collate any registration paperwork Be the main contact for learners when they are on site
- Assist with SEN issues where required
- Deal with any follow up contact with students
- Address problems and troubleshoot accordingly
- For residential learners, to be present at the accommodation provider to bring them to BioGrad Education. (Typically, Monday mornings.)
- Have close communication with the DofE (Duke of Edinburgh) administrator to see whether evening activities or weekend courses need to be covered.
- Working on DofE administrative tasks, reporting and promoting courses and activities via opportunity finder.
- Ensure registers and relative paperwork is ready for teaching staff.
- Speaking with lecturers/teachers about learner SEN provision if required.
2. Office administration
- Responsibility for the student services reception area and student breakout room ensuring a clean space for students.
- Ensuring all learners are present for the course, identifying any learners who have not shown and contacting them to understand why they have not attended that day/week.
- Check to see that lecturers/ teachers have completed their registers.
- Having good working knowledge of MS office
3. Safeguarding
Working with the Operations and Pastoral Lead to ensure safeguarding is carried out across the whole of BioGrad Education
Ensuring all safeguarding policies have been read and understood.
- Promoting British Values
2. Office administration
- Responsibility for the student services reception area and student breakout room ensuring a clean space for students.
- Ensuring all learners are present for the course, identifying any learners who have not shown and contacting them to understand why they have not attended that day/week.
- Check to see that lecturers/ teachers have completed their registers.
- Having good working knowledge of MS office
4. General
- To participate in all necessary training
- To embrace Diversity and Equality
- Willingness to be flexible in working occasional weekends
5. Health & Safety
- Report any near misses at Liverpool Science Park of Accommodation premises to Head of Education
- Adhere to the health and safety policy
Person Specification
Qualifications, Training & Knowledge
- Computer literate
- CSE Maths and English
Skills & Behaviours
- Strong communication skills with proven ability to use them to convey complex information to students, parents and colleagues
- Well-developed organisational skills with the ability to work in a team, ensuring appropriate hand-over of information as necessary
- Ability to take initiative and work without supervision
- Confidence in making decisions
- Ability to review documentation and make amendments appropriately within set guidelines
- Ability to analyse and solve problems
- Ability to work calmly under pressure, and adapt readily to changing circumstances
- Able to work efficiently and co-operatively as part of a team
- Strong negotiation skills, with ability to reach agreements
- A willingness to “problem-solve”
Experience
- Experience of using Microsoft Office
- Experience of working as a receptionist, preferably in the education sector
- Experience of small businesses and an appreciation of potential difficulties in this sector
- Experience of working with SEN and vulnerable students (both adult and child)
- Experience of working in a multi-cultural setting
Circumstances
- 35 hours per week
- The post requires a flexible approach and willingness to carry out working hours across set teaching schedules (working bank holidays)
More Information
Contract
35 hours per week
Salary
